There are a rapidly intensifying set of market forces which are coming together to fuel customer interest and adoption of new software-as-a-service (SaaS) solutions aimed at solving age-old IT management challenges.
First, customers are increasingly frustrated with the hassles and costs of managing complex IT environments. Rather than leveraging their IT operations to meet their business objectives, many organizations find themselves simply reacting to problems in an attempt to keep IT outages from disrupting their business.
Second, enterprise organizations can no longer afford to manage IT on their own. Escalating economic and competitive pressures are forcing organizations of all sizes to seek new sourcing strategies to offload the burden of day-to-day IT management in order to achieve better ROI on their IT investments.
Third, organizations are looking for an alternative to traditional outsourcing. Handing over the entire IT operation to an outsourcer has proven to be a risky proposition since a large proportion of full-scale outsourcing deals fail to achieve their original objectives and are either terminated or substantially restructured.
Fourth, a new generation of remote monitoring technologies which can be provisioned ‘on-demand’ via SaaS solutions is emerging. These new technologies and services now enable users to ‘out-task’ specific aspects of their IT management responsibilities without the risks associated with traditional outsourcing arrangements.
Fifth, business professionals are expecting an increasing array of management services to be available on-demand at work the way entertainment and leisure-time services are available on-demand at home. Whether it is leveraging on-demand salesforce automation or IT management, organizations increasingly want to obtain the functionality quickly without extended implementation cycles or added infrastructure costs.
So, why are many organizations considering SaaS alternatives to traditional inhouse IT management when they are still apprehensive about using a managed service provider (MSP) to perform these responsibilities for them?
In many cases, organizations don’t want to relinquish their IT management responsibilities. Instead, they want easier and more effective tools to get this important job done.
These trends will be discussed at greater length during a panel session entitled, “Applying SaaS Principles to Meet Your IT Management Requirements”, at SaaScon in San Francisco on Monday, September 25 at 4pm.
www.thinkstrategies.com www.saas-showplace.com www.msp-showplace.com
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